Bandicam Forum

Hey, I looked over on the FAQ to see if I could fix the missing audio from my recordings, and I noticed that when I switched the mixer device, it only had three of those options you have to check: CD volume, Mic Volume, and Line Volume. There was no Sound Mixer option to check. I already tried updating my sound driver, but it says I have the most current version. Help, anyone? Oh, and this is on Windows XP.

Also, it won't upload onto youtube, even though it's an avi file.

Hello Clam Symphony,
My name is Zun from Bandisoft.

1. Sound Problem
- I think your sound card doesn't support "Stereo Mix".
=> Change your sound card, or upgrade your OS to Windows Vista/7

2. YouTube uploading
- It's not a common situation; we need more information like a screenshot of error message.

If you need a remote assistance, send your MSN address to bandicam@bandisoft.com

Thank you for visiting Bandicam Forum.

Alright, thanks for the help. And for the youtube problem, it just says it is unable to convert video file.

Hello Clam Symphony,

I think your recorded file is broken.
Try BandiFix to fix your file, or send your file to bandicam@bandicam.com
We will check out your file, and share the results with you.

Thank you.