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Downloaded latest version of Bandicam, still have problems

Posted: Mon Jul 08, 2024 12:27 am
by Mcc37
So I was using an older version of the software, 5.1 something. So I went onto the website and seen it's up to version 7.1.2.2.2451. I did an initial 20 minute recording and had no problems. So then I went to record a game I was playing, and I played for around 48 minutes. So I was skipping through the recording and everything looks fine. I know I seem to have problems later on in the video, sound starts to get out of sync with the video and then lag.

So at 40:59 in my recorded video, there's a slow spot, and then a couple seconds later the recorded video stops at 41:05. Both video and audio stopped completely until 41:36 and then it resumed. I haven't watched the rest of the video because that is not supposed to happen.

Since getting this latest version of the Bandicam software, I changed the quality setting from 80 to 90, but even still, there shouldn't be any lag. And here's the kicker, on Windows 7 Pro I was using the YouTube 1080p Preset. Last time I tried that preset on here, the whole thing just went nuts on me.

Bandicam has already suggested I uninstall and reinstall my GPU driver, turn off enhanced mode, I set recording priority to high, I lowered the quality from 80 to 60, none of what I did or what Bandicam suggested I do, worked last time, and I highly doubt those same things will work.

I believe it's poor compatibility between Windows 10 and the Bandicam software.

Any community members out there who have had success with Windows 10 and Bandicam or am I screwed on this and have to get something different? I can't keep doing this with this software. I have OBS but I hear it's way harder to use for screen recording.

My PC Specs as follows:

AMD FX-8300 @ 3.3 GHz
32GB RAM
windows 10 Pro
NVIDIA GTX 970
sound card is on-board

Thanks for anyone who can help out.

Re: Downloaded latest version of Bandicam, still have problems

Posted: Mon Jul 08, 2024 4:03 pm
by Bandicam Company
Hello Mcc37.

Please let us know the recording mode and recording target.
Also please enter "Windows Key + R" -> type "dxdiag" -> Display -> and click the "Save All Information..." button and then attach the DxDiag.txt file.

Thank you.

Re: Downloaded latest version of Bandicam, still have problems

Posted: Wed Jul 10, 2024 9:31 am
by Mcc37
Bandicam doesn't work for me anymore. I've done everything you said in the past, I can't go through this back and forth again. I've switched over to OBS. Thanks.