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Game crashing after pressing record

Posted: Sat Sep 05, 2015 4:44 am
by DeanoSauruzRex
So, I have been using Bandicam for over a year now, with no issues.

Only in the last month the software has become redundant and pointless in using.
When attempting to record ANY gameplay footage through the "Game Recording Mode" the moment I press the Hot Key to record, the game crashes. Pick your game, any game, it crashes.

Now, I found one thread (viewtopic.php?t=403) granted it is from 2011 but this particular person at one point was advised to reinstall the operating system!?!?!

I am not quite sure exactly what is going one but after updating, unstinting and reinstalling I am in the same position. Unable to use a product I have payed for.

Can anyone shed light on this issue, it would help MASSIVELY

Re: Game crashing after pressing record

Posted: Sat Sep 05, 2015 4:29 pm
by FoxTwo
Did you use the latest Bandicam?

I do not mean to offend you, but sometimes the simplest solution is also the one that is most-overlooked.

I had similar issues in the past, but most of the time whenever I update to the latest version of Bandicam, the crashing went away.

Other times, simply loading Bandicam LAST (after the game has started for example) would workaround these crashes. Somehow DX11 hooking seems more complicated than DX9...

Re: Game crashing after pressing record

Posted: Mon Sep 07, 2015 12:13 pm
by Bandicam Company
Hello!

It might be a problem with your AMD/NVIDIA graphics card driver.
Please try the latest version of Bandicam (http://www.bandicam.com/downloads/).

You may also try other codecs such as XVID, MPEG-1, Motion JPEG.

Re: Game crashing after pressing record

Posted: Tue Sep 08, 2015 6:21 pm
by DeanoSauruzRex
Both suggestions chaps have of course been tried. Latest version of Bandicam as well as my GPU's both being the latest versions

Re: Game crashing after pressing record

Posted: Tue Sep 08, 2015 7:10 pm
by DeanoSauruzRex
I have tried every single possible video codec that I am given the option of changing. It's Incredibly odd as it has worked fine all year, but without any system changes, one day just decided to crash every game the millisecond i press my record hot-key.

Re: Game crashing after pressing record

Posted: Tue Sep 08, 2015 9:55 pm
by DeanoSauruzRex
Trying to record from the window capture is horrible too as frame rates drop horribly. Been recording at HD 60 fps for ages with the software and now suddenly Direct X capture crashes every single game

Re: Game crashing after pressing record

Posted: Wed Sep 09, 2015 10:48 am
by Bandicam Company
If you didn't have the issue with old versions of Bandicam, you may try Bandicam 1.9.4 from the link below:
http://www.bandicam.com/downloads/BDCAM ... target=old

Re: Game crashing after pressing record

Posted: Sun Sep 13, 2015 8:14 pm
by DeanoSauruzRex
If you didn't have the issue with old versions of Bandicam, you may try Bandicam 1.9.4 from the link below:
http://www.bandicam.com/downloads/BDCAM ... target=old

Thankyou I shall give that a go

Re: Game crashing after pressing record

Posted: Sun Sep 13, 2015 8:31 pm
by DeanoSauruzRex
Any chance of a version around the 2.0.0 ?

Re: Game crashing after pressing record

Posted: Mon Sep 14, 2015 2:15 pm
by Bandicam Company
If you're the registered user, please email us at bandicam@bandicam.com to get old versions of Bandicam.