Dear Bandisoft

i use to buy your software (bandicut) for cutting and merge document recorded by Bandicam. When i use for merge the video, bandicut cannot process it and there is pop up info "encoding failed (0x1501).

Here is log create by bandicut systems

2016-06-05 17:46:22 [About Bandicut]
2016-06-05 17:46:22 > Bandicut 2. 0. 4. 215


2016-06-05 17:46:22 [Configuration]
2016-06-05 17:46:22 > General
2016-06-05 17:46:22 >> Output folder : C:\Users\aryoa\Documents\Bandicut
2016-06-05 17:46:22 >> Options
2016-06-05 17:46:22 >>> Alert when opening non-seekable media files. : Yes
2016-06-05 17:46:22 >>> Alert when unable to use High-speed mode. : Yes
2016-06-05 17:46:22 >>> Open the output folder when complete. : Yes
2016-06-05 17:46:22 >> Codec
2016-06-05 17:46:22 >>> H.264 Encoder : Intel® Quick Sync Video (Hardware, Fast)


2016-06-05 17:46:22 [Input Files(Segments) Count : 2]


2016-06-05 17:46:22 [Input file information #1]
2016-06-05 17:46:22 > File Name: C:\Users\aryoa\Documents\Bandicut\Soal 4.avi
2016-06-05 17:46:22 > File Format: AVI
2016-06-05 17:46:22 > Duration: 0:13:47 (827 sec)
2016-06-05 17:46:22 > File Size: 202.3MB
2016-06-05 17:46:22 > Use high-speed mode: Enable
2016-06-05 17:46:22 > Seeking Enable
2016-06-05 17:46:22 > Video
2016-06-05 17:46:22 >> H264, 2160x1440, 120fps, 1.63 Mbps
2016-06-05 17:46:22 > Audio
2016-06-05 17:46:22 >> Mpeg-1 L2, 2Ch, 48 KHz, 384 Kbps
2016-06-05 17:46:22 >> 1 Video Track(s), 1 Audio Track(s)


2016-06-05 17:46:22 [Input file information #2]
2016-06-05 17:46:22 > File Name: C:\Users\aryoa\Documents\Bandicut\Introduction - CF.mp4
2016-06-05 17:46:22 > File Format: MP4
2016-06-05 17:46:22 > Duration: 0:04:02 (242 sec)
2016-06-05 17:46:22 > File Size: 433.3MB
2016-06-05 17:46:22 > Use high-speed mode: Enable
2016-06-05 17:46:22 > Seeking Enable
2016-06-05 17:46:22 > Video
2016-06-05 17:46:22 >> AVC1 - H264, 2160x1440, 120.005fps, 14.54 Mbps
2016-06-05 17:46:22 > Audio
2016-06-05 17:46:22 >> AAC, 2Ch, 48 KHz, 128 Kbps
2016-06-05 17:46:22 >> 1 Video Track(s), 1 Audio Track(s)


2016-06-05 17:46:22 [Output Options]
2016-06-05 17:46:22 > Encoding mode - Customize file format, quality and codec (Slow)
2016-06-05 17:46:22 > Save all video and audio tracks
2016-06-05 17:46:22 > Merge Segments : Yes
2016-06-05 17:46:22 > Extract audio tracks (.mp3) : Yes


2016-06-05 17:46:22 Make First Thumbnail Failed(C:\Users\aryoa\Documents\Bandicut\Soal 4.avi)
2016-06-05 17:46:22 Make First Thumbnail Failed(C:\Users\aryoa\Documents\Bandicut\Soal 4.avi)
2016-06-05 17:46:22 Make First Thumbnail Failed(C:\Users\aryoa\Documents\Bandicut\Soal 4.avi)
2016-06-05 17:46:22 Make First Thumbnail Failed(C:\Users\aryoa\Documents\Bandicut\Soal 4.avi)
2016-06-05 17:46:22 Make First Thumbnail Failed(C:\Users\aryoa\Documents\Bandicut\Soal 4.avi)
2016-06-05 17:46:22 Make First Thumbnail Failed(C:\Users\aryoa\Documents\Bandicut\Soal 4.avi)
2016-06-05 17:46:23 Make First Thumbnail Failed(C:\Users\aryoa\Documents\Bandicut\Soal 4.avi)

Can you please help us related this matters?

Hello.

We've joined files of the same format, but we couldn't find the problem.

Please send your [Encoding Mode Settings] to bandicut@bandicam.com(or reply to this post).
(If you changed the [More Settings ...], I want you to send it too.)


We look forward to hearing from you.

not working for me. i've sent you the files. maybe they are "wrong" although they are professional videos.