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Bandicam cuts video

Posted: Sat Oct 31, 2015 10:21 pm
by szerwony
Hi. I have a problem with Bandicam. It cuts out a piece of video at different moments. Or in different words: it's skipping some parts of recording. I am having this problem since I reinstalled Windows, before everything was OK.

PC specs:
Windows 10 64bit
i7-4790K
GTX 960 4GB
16GB RAM

Bandicam settings are in attachments.

Re: Bandicam cuts video

Posted: Sun Nov 01, 2015 6:44 am
by WinnieTheWho
I have the same problem...

Re: Bandicam cuts video

Posted: Mon Nov 02, 2015 4:03 pm
by Bandicam Company
What is the name of the game?

If you use the 'Game Recording' mode of Bandicam, and the game uses more than 2 DirectX technologies or the game is not refreshing/responding, it's possible for that to occur.

We don't have a good solution for this issue.

You may try the 'Screen Recording' mode of Bandicam.
http://www.bandicam.com/how-to/screen-recorder/

Re: Bandicam cuts video

Posted: Tue Nov 03, 2015 1:00 am
by szerwony
It happens in every game in both game recording and screen recording, even when I am on desktop.

Re: Bandicam cuts video

Posted: Tue Nov 03, 2015 11:31 am
by Bandicam Company
Didn't you use the 'Auto Complete Recording' function of Bandicam?
Image

Re: Bandicam cuts video

Posted: Wed Nov 04, 2015 8:09 am
by szerwony
No

Re: Bandicam cuts video

Posted: Wed Nov 04, 2015 2:18 pm
by Bandicam Company
We have no idea about this issue.
(Didn't you press the recording hoktey while recording?)

Re: Bandicam cuts video

Posted: Wed Nov 04, 2015 7:06 pm
by Kansa
Same problem here. I just found that there's big gaps in my recent GuildWars2 footage. The sound in those videos seems to continue all the way through but there's parts of the video missing. It was a bit confusing at first but then I noticed that what I was hearing should have happened way before what I was watching.

The videos were recorded with Nvenc Codec, an Nvidia GTX 660M on a 3 year old notebook with Win7 64 bit. I'm now looking through the content to see if it was only two videos or every one of them.

Re: Bandicam cuts video

Posted: Thu Nov 05, 2015 12:02 am
by Kansa
It seems to have affected only two videos so far. Since then it has worked fine, no idea what could have caused it.

Re: Bandicam cuts video

Posted: Thu Nov 05, 2015 3:52 am
by szerwony
The sound in those videos seems to continue all the way through but there's parts of the video missing.
For me there are missing both audio and video.

After short tests of new Bandicam version (2.4.0) it seems to be working properly now.