Bandicam was working really well for me in the trial and when i bought it, it worked well too. But recently it has stopped working entirely. It refuses to record came capture or window capture and just crashes my system, i really need to get a refund because now i am down 40 dollars.

Hi mdaea,

you cannot get a refund if you've already registered Bandicam.

2. If the serial number is registered

A refund will be impossible, considering the characteristics of the software.

(fetched from here)

But instead of that, why don't you try to have your issue fixed?
Please take a quick look into the tips on how to get your Bandicam-issues solved (better known as forum rules)

The Bandisoft team aka the Bandicam Company will help you fix your issues for sure!

Until Bandisoft replies to your thread, please take a look into the FAQ and search the forum for people having the same issue.

Have a nice day and best regards,
--Zuzu_Typ--

Hi mdaea,

You have to find the cause of the problem.

1. Uninstall Bandicam and download the latest version of Bandicam from https://www.bandicam.com/downloads/ and click the 'Reset' button (No. 8) like below:


2. Can you record your computer screen through the 'Screen Recording Mode' of Bandicam (https://www.bandicam.com/how-to/screen-recorder/)?

3. Do you have the problem when you uncheck the "Record sound" option (No. 1)?


4. Do you have the problem when you choose the "H264 (CPU)" video codec (No. 3)?