Fort
Posts: 4
Joined: Sun Dec 01, 2019 7:40 pm

Random freezes in finished recordings

Fri Apr 05, 2024 1:35 am

For the last week and a bit any time I do a full screen recording the finished video will at random freeze, not recording any video or sound while only showing a freeze frame, for a few seconds before the returning to normal. I've had this issue before, but it was only caused because I hadn't emptied my recycling bin in who knows how long, this time though this isn't the case. I recorded a video with the preformance tab of task manger open and it showed that most of the time after a freeze would happen that there would be a large spike of activity on my C drive, and after some tests I discovered that my SSD C: drive was on the verge of failing so I had it replaced, but the issue is still happening.

I've reinstalled both my GPU drivers and bandicam several times over the course of these events.
I've had an intel Core i5-8600k with an Intel Arc A750 GPU for the last couple of months with no problem, and I have 16 GB of RAM on my machine

On Bandicam my recording settings are H264 Intel Quick Sync video at 30 fps 4000kbps for video, and AAC 48.0KHz stereo, 192 kbps for audio.

I have recording I've tried recording priority at both High and Highest with the same results, I'm using enhanced capture method.

And I record both the screen and a webcam as seprate video files with auio also being recorded in 2 seprate file (system and microphone) but these have always been the settings I've used.

Can anyone help me?

User avatar
Bandicam Company
Site Admin
Posts: 7840
Joined: Mon Dec 20, 2010 12:19 pm

Re: Random freezes in finished recordings

Fri Apr 05, 2024 11:02 am

Hello Fort,

It might be a problem with the codec or the playback software.
Please try VLC and POT media player to playback and check if there is the same issue.
Also, please check if you have the same issue when you record with the H264(CPU) codec instead of the H264(Intel QuickSync Video) codec.

Thank you.

Fort
Posts: 4
Joined: Sun Dec 01, 2019 7:40 pm

Re: Random freezes in finished recordings

Fri Apr 05, 2024 7:12 pm

Played in VLC and POT the freeze is in the actual video recording even though nothing like it happened while I was recording. Also have trested both CPU and intel versions, and it's still happening

Fort
Posts: 4
Joined: Sun Dec 01, 2019 7:40 pm

Re: Random freezes in finished recordings

Fri Apr 05, 2024 11:43 pm

Ok, so it seems like I found the issue. It seems that it was a simple lack of avalible RAM. I did a couple more test recordings and it seems that chrome had taken up all the free RAM, and when I did another with most of the tabs I had open previously closed the recording was fine.

Budiyanto
Posts: 10
Joined: Fri Aug 06, 2021 7:49 pm

Re: Random freezes in finished recordings

Wed Apr 10, 2024 2:26 am

Tough break with the freezing issue. Have you checked CPU and RAM usage during freezes? Tweaking recording settings or hunting down background processes might help.

Return to “Bandicam - General Discussion”

Who is online

Users browsing this forum: Bing [Bot], Google [Bot] and 56 guests