Styb
Posts: 48
Joined: Sun Sep 18, 2011 5:17 am

Bandicam crashes on start up

Sun Jun 04, 2017 8:09 pm

I can't use bandicam because it crashes on start up.
I've tried to uninstall/reinstall but without success.

My OS: Win10 64bit build 15063.322

In the event viewer I find the following:

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2017-06-04T10:57:19.278404900Z" />
<EventRecordID>4223</EventRecordID>
<Channel>Application</Channel>
<Computer>ACER</Computer>
<Security />
</System>
- <EventData>
<Data>bdcam.exe</Data>
<Data>3.4.2.1258</Data>
<Data>5927e449</Data>
<Data>unknown</Data>
<Data>0.0.0.0</Data>
<Data>00000000</Data>
<Data>c0000005</Data>
<Data>8d82d107</Data>
<Data>1b30</Data>
<Data>01d2dd2152f98c28</Data>
<Data>C:\Program Files (x86)\Bandicam\bdcam.exe</Data>
<Data>unknown</Data>
<Data>3841b635-5657-4e40-bec9-abf3304030d1</Data>
<Data />
<Data />
</EventData>
</Event>

Residentevil
Posts: 1
Joined: Mon Jun 05, 2017 6:38 am

Re: Bandicam crashes on start up

Mon Jun 05, 2017 6:45 am

I Have the same problem, i don't have what to do, Please, if the creators read this, help us!!! i need record videos to YouTube!

User avatar
Bandicam Company
Site Admin
Posts: 7840
Joined: Mon Dec 20, 2010 12:19 pm

Re: Bandicam crashes on start up

Mon Jun 05, 2017 10:50 am

Hello Styb and Residentevil,

Please follow the steps on the linked page.

Start: I can't run Bandicam, it crashes/freezes/stops
https://www.bandicam.com/faqs/cannot-run/

If you still have the same issue, please let us know your recording targets, format settings, and PC specs such as CPU, GPU, OS, antivirus software, and graphics driver version.

Thank you.

Styb
Posts: 48
Joined: Sun Sep 18, 2011 5:17 am

Re: Bandicam crashes on start up

Mon Jun 05, 2017 6:07 pm

I've tried a Win10 rollback to version 15063.296 and the Bandicam application works fine.

Are you aware of incompatibility with the cumulative update KB4020102 for Windows?

EDIT: NVIDIA GeForce driver 22.21.13.8205, updated by microsoft.

User avatar
Bandicam Company
Site Admin
Posts: 7840
Joined: Mon Dec 20, 2010 12:19 pm

Re: Bandicam crashes on start up

Tue Jun 06, 2017 12:33 pm

Hello Styb,

Thank you for getting back to us.

We recommend you always install the latest version of the graphics driver from Nvidia official site after the Windows update.

Thank you.

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