We are sorry to see you go

If you see the "bdcam.exe has stopped working" or "Failed to initialize codec" error message, please try the solutions below:

1. Download the latest version of Bandicam, choose the "XVID or H264 (CPU) video codec," and try again.
2. Uninstall graphics card driver completely, reinstall the latest graphics card driver, and try again.
3. Uninstall copy-protection programs or end suspicious programs from Task Manager of Windows, and try again.
4. Uncheck the 'Record sound, Add webcam overlay to video, Use enhanced capture method' option.

We are very sorry to hear that our software is difficult to use.

1. To record your computer screen, please see the video tutorial below:
   
   
2. If you still have a problem, please email us at bandicam@bandicam.com. We will do our best to solve the problem.

Bandicam is able to record both computer sound and Microphone.

1. If you can't record "computer sound," please visit the FAQ page and check the Bandicam and Windows settings.
2. If you can't record "microphone," please visit the FAQ page and check the Bandicam and Windows settings.

We are very sorry to hear that you are not satisfied with the quality of our software.

1. If the recorded video file is lagging, please visit the FAQ page and try our solutions.
2. If the recorded video file is black, please visit the FAQ page and try our solutions.
3. If there is howling/robot/echo sound/fireworks/noise in the recorded video, please visit the FAQ page and try our solutions.

If you use the free version, the watermark (www.BANDICAM.com) will be added to the video and the recording time will be limited.

1. Once you purchase the program, you can use the full version without limitations.
2. Please purchase Bandicam to support the developer. We try our best to make the world's best recording program.