The video and audio are out of sync; the sound is faster/slower than the video

Solutions for audio and video sync problems

1. Download/install the latest version. Then, choose the MP4 container and "H264 + AAC" codec.

- Use a hardware-accelerated H264 (NVIDIA, Intel, AMD) video codec.
- If you have a problem with the hardware-accelerated video codec, try the H264 (CPU) codec.

2. Reset all Bandicam settings and try again.

- If the output folder is set to an external USB disk drive, OneDrive, or Google Drive, sync problems may occur.

3. Download/install the latest graphics card driver from the manufacturer's website.

- Nvidia: https://www.geforce.com/drivers
- Intel: https://downloadcenter.intel.com/default.aspx
- AMD: https://www.amd.com/en/support

4. After reinstalling the sound card driver, try recording.

If you are still having problems, try the case-by-case solutions below.

Case 1: The audio is out of sync in [Screen recording mode]

1. "Check" or "Uncheck" the "Use enhanced capture method" option.

2. If the microphone is out of sync, check the "Listen to this device" option.

• Select "(Default Output Device)" for the Speakers and "Disable" for the Microphone in the Bandicam Recording settings.
• Go to the Recording tab, right-click on Microphone, and select Properties.
• Check the "Listen to this device" option, and try recording.

Case 2: The audio is out of sync with a webcam

If you've recorded a webcam and the audio is out of sync, try following the steps below.

1. Download/install the latest webcam driver from the manufacturer's website.

2. Uncheck the "Use custom audio device" option in [Device Recording Mode].

3. Select your microphone device in the Recording settings.

Case 3: The audio is out of sync with a capture card (board)

If you've recorded a capture card (board) and the audio is out of sync, try following the steps below.

1. Download/install the latest capture card driver from the manufacturer's website.

2. Choose Device Recording Mode and uncheck the "Use custom audio device" option.

3. Go to the [Recording settings] of Bandicam, and select "(Default Output Device)" for the Speakers and "Disable" for the Microphone. Then, go to the [Recording] tab of Windows, right-click on your capture card device, select Properties, and check the "Listen to this device" option.

4. Try selecting a different format, such as MJPG or YUV2, instead of H264.

Related FAQs

• Start: I can't run Bandicam, it crashes/freezes/stops
• Black Screen: The recorded video file is black
• No FPS: I can't see the FPS number (Green/Red FPS number)
• Lag/Lagging: My computer lags, runs slowly
• Error: Failed to create file | Screen tearing/stuttering