Cannot connect to the registration server

Please check your internet connection, and set your system clock to today's date and time.

If you see the error message above, please try the solutions below:

1. If you use Windows 7/8/10/11, check the TLS 1.2 option to register.

- Search 'Internet options' -> Start Internet Properties -> Go to Advanced menu -> check the " Use TLS 1.2" option.

- If you use Windows XP or Vista, you cannot register the license.

2. Try the latest version of Bandicut

Please go to https://www.bandicam.com/bandicut-video-cutter/download/, and download/install the latest version of Bandicut, and then try it again

3. Rename the "hosts" file.

Go to "C:\Windows\System32\drivers\etc," rename the "hosts" file to "hosts2" as shown below, and try again.

4. Disable the computer antivirus program or firewall.

- Types of antivirus programs: Kaspersky, Norton, Avast, Bitdefender, F-Secure, McAfee, etc.

- Types of firewall: McAfee firewall, Windows Firewall, company firewall, network firewall, etc.

- Click on "Start," type "firewall", choose "Firewall & network protection, turn off "Public network", and try again.

(If you turn off the firewall or antivirus program, you are vulnerable to security and can be exposed to hacker's attacks. You must turn it on again when the registration is complete.)

5. Reset an Internet Connection (Flush DNS).

1) Click on "Start," type "cmd" and right-click "Command Prompt," then choose "Run as Administrator."

2) Type "ipconfig /flushdns" and press "Enter."

3) Type "netsh winsock reset" and press "Enter."

4) Restart your computer and enter your Bandicam serial number.

6. Start 'Internet Explorer' -> Internet Options -> Advanced, and then check the TLS options.

(Even if you use Firefox, Chrome or Safari, you must start Internet Explorer and check the TLS options like below:)

7. Use a wired internet connection.

If you use a laptop and wireless internet connection, please use a wired internet connection and try again.

8. Set your system clock correctly.

If your computer's clock is set incorrectly, please change the date and time correctly.

If you still have problems, email us at bandicut@bandicam.com with a screenshot of the error message.

Related FAQs

1. What is the difference between [High-Speed mode] and [Encoding mode]?
2. Please explain [Encoding mode] - Codec, Quality, Size, and Sound Configuration.
3. How to remove the Bandicut watermark.
4. I cannot select the cutting area properly.
5. I cannot play / upload the video edited with Bandicut.
6. I cannot use [High-Speed mode].
7. The video and audio are out of sync.
8. "Output folder" and "Cache folder".
9. Problems and Solutions | I need technical support.